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usereVH1WwYSRF
Constellation

Prime Video app not working

The app starts on the logo screen, then the logo screen flashes on and off. I tried to reinstall, unregister the TV with Amazon, and reset the TV. None worked.

 

It shows the app updated 7/15/2019 and I haven't had problems until today.

2 REPLIES 2
user3OrZe4YmhH
Astronaut

Re: Prime Video app not working

I deregistered and logged out of all devices, then held down the power button on my Samsung remote for 10 seconds... magic!

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userXCrpkLQopP
Astronaut

Re: Prime Video app not working

Unplugging the tv restores prime video app for me but not a solution since it now has to be done daily. No other apps I use require this.

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