cancel
Showing results for 
Search instead for 
Did you mean: 
Constellation

Q80T and Amazon Fire TV Cube

I purchased a Q80T last month and absolutely love it, except for an audio issue that's been nagging me. I use an Amazon Fire TV Cube for my streaming. Unfortunately, sound cuts out completely for just a second or so, every so often. I haven't really found a pattern to it. I've looked everywhere online and I see others have had audio issues with the TV. How can I fix this?

 

I've already changed HDMI cables, unplugged and replugged all cables, restarted all devices, and turned off a lot of auto detect settings in case they were causing an issue. What else can I do to fix this issue so I don't have to return the TV?

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Q80T and Amazon Fire TV Cube

Is this the only device that this occurs with?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Asteroid

Re: Q80T and Amazon Fire TV Cube

Is this hooked up through a receiver using eARC or are you just hooking the Fire TV Cube up to the TV and using the TV speakers?

Reply
Loading...
Astronaut

Re: Q80T and Amazon Fire TV Cube

Same issue with my QN65Q90TAFXZA. I've tried every Amazon fire TV device I have. Same issue. Does not do this with PS4, PS3, USB or embedded Samrt apps.

 

Reply
Loading...
Astronaut

Re: Q80T and Amazon Fire TV Cube

I have it hooked up to a HW-Q90R Samsung Harman Kardon 7.1.4ch Soundbar with Dolby Atmos which is designed for the TV

Reply
Loading...
Constellation

Re: Q80T and Amazon Fire TV Cube

Hello,

 

I seem to have a very similar problem, has anyone managed to get it solved.

 

When I hook TV ARC to my Harman Kardon AVR, my AVR keeps hanging with amber light flashing.

 

So I connected Fire tv Cube direct to TV HDMI 3 (Arc) and used TV speakers, but started to experience these random sound cut offs every now and then, but not as frequent as other members are experiencing.

Reply
Loading...
Constellation

Re: Q80T and Amazon Fire TV Cube

I am experiencing the same problem with a 4k firestick attached to my 80T TV HDMI port #2


@userYI3qAxioMj wrote:

I purchased a Q80T last month and absolutely love it, except for an audio issue that's been nagging me. I use an Amazon Fire TV Cube for my streaming. Unfortunately, sound cuts out completely for just a second or so, every so often. I haven't really found a pattern to it. I've looked everywhere online and I see others have had audio issues with the TV. How can I fix this?

 

I've already changed HDMI cables, unplugged and replugged all cables, restarted all devices, and turned off a lot of auto detect settings in case they were causing an issue. What else can I do to fix this issue so I don't have to return the TV?



where sound cuts out every hour or two for a brief second whenever I am streaming.  Seems to be a problem with every streaming app such as HULU with the possbile exception of Youtube.  I called Samsung support and the person I talked to said she never heard of the the problem and suggested that I reset the TV and/or the firestick.  It sure would be nice if the Samsung moderator of this forum could provide some help.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Q80T and Amazon Fire TV Cube

Does this only happen with the Firestick, or with the internal Smart Hub apps as well? Are you connected to a sound bar, or listening through the television speakers?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...