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usertPqKB6WonW
Astronaut

QLED screen cleaning issue

I recently purchased a 2018 QLED and managed to get a couple of fingerprints around the edge of the screen. I cleaned it as specified on the Samsung website (https://www.samsung.com/us/support/answer/ANS00046181/) without using any solvents or abrasives etc. but now everywhere I've cleaned there’s a blue hazy reflection when the screen is black. The screen is completely dry and I've tried going over it again with a dry cloth, but it makes no difference. Any ideas how to resolve this?

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: QLED screen cleaning issue

Could you send us a picture of the haze?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Breezyy
Astronaut

Send us picture

Send us picture

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usertPqKB6WonW
Astronaut

Re: Send us picture

It's a little hard to photograph, but you can hopefully see it in the corner.

IMG_5419.JPG

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Samsung Moderator
Samsung Moderator

Re: Send us picture

Could you send us a private message with your full model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userrTA86pkv1k
Constellation

Re: Send us picture

Was a solution provided for this issue? I had to purchase a whole new TV due to these blue smears. It seems like screen is extremely sensitive and gets damaged if you clean it with any type of screen cleaning solution. 

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