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Original topic:

Rakuten app crashing - Firmware?

(Topic created: 08-06-2021 01:54 AM)
useraVPYcHIfpa
Constellation
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HD and UHD TVs

Are you having problem with Rakuten or some other video streaming app, in particular trying to play 4K UHD movies on a J Series 2015's Samsung Tizen Smart TV?
This was a issue related to the 1560 firmware and not by Rakuten of other VOD services by itself and just trying with app updates or software reset was pointless.

Please, upgrade your J JU JS TV to the 1570 firmware to solve it.  

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Solution
useraVPYcHIfpa
Constellation
Options
HD and UHD TVs

On the US site the 1570 firmware is not yet available at the moment. https://www.samsung.com/us/support/televisions-home-theater/televisions/4k-uhd-tvs/2015-line-up/
Try to enable the automatic firmware updates and wait for it.

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Solution
useraVPYcHIfpa
Constellation
Options
HD and UHD TVs

On the US site the 1570 firmware is not yet available at the moment. https://www.samsung.com/us/support/televisions-home-theater/televisions/4k-uhd-tvs/2015-line-up/
Try to enable the automatic firmware updates and wait for it.

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SamsungJam
Community Manager
Community Manager
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HD and UHD TVs

Thank you for sharing this information.  We will be forwarding your suggestions accordingly.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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