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userrsazD5Rgp7
Asteroid

Right side of TV is VERY dark - UN65MU6290

Right 1/3 of my tv is darker than the rest.  Spport said to do a firmware update.  Updated the firmware but I still have the dark screen issue.  Suggestions? HELP! 

 

 

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Right side of TV is VERY dark - UN65MU6290

We're sorry to hear that! Does this issue occur on all sources and inputs? Have you tried unplugging it for 5 minutes? Have you tried a factory reset of the unit? 

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userrsazD5Rgp7
Asteroid

Re: Right side of TV is VERY dark - UN65MU6290

I have not tried a factory reset as I couldn't find where to do it on the menu. Could you point me in that direction? Thanks

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Samsung Moderator
Samsung Moderator

Re: Right side of TV is VERY dark - UN65MU6290

Absolutely! This can be found by going to Settings>Support>Self Diagnosis>Reset>Enter PIN(Default is 0000)

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userrsazD5Rgp7
Asteroid

Re: Right side of TV is VERY dark - UN65MU6290

I'll try that tonight and let you know. Thanks!

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Samsung Moderator
Samsung Moderator

Re: Right side of TV is VERY dark - UN65MU6290

You're very welcome! Please keep us posted. 

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userrsazD5Rgp7
Asteroid

Re: Right side of TV is VERY dark - UN65MU6290

It didn't work. Need to replace the screen

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Samsung Moderator
Samsung Moderator

Re: Right side of TV is VERY dark - UN65MU6290

Would you like us to schedule that for you?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userrsazD5Rgp7
Asteroid

Re: Right side of TV is VERY dark - UN65MU6290

Yes, how do we schedule this screen replacement on my tv? The other side is now getting dark as well

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Samsung Moderator
Samsung Moderator

Re: Right side of TV is VERY dark - UN65MU6290

Just send us a private message to the link below with your serial number and we will look into this for you. 

http://bit.ly/2hQXHNu


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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