Right 1/3 of my tv is darker than the rest. Spport said to do a firmware update. Updated the firmware but I still have the dark screen issue. Suggestions? HELP!
We're sorry to hear that! Does this issue occur on all sources and inputs? Have you tried unplugging it for 5 minutes? Have you tried a factory reset of the unit?
I have not tried a factory reset as I couldn't find where to do it on the menu. Could you point me in that direction? Thanks
Absolutely! This can be found by going to Settings>Support>Self Diagnosis>Reset>Enter PIN(Default is 0000)
I'll try that tonight and let you know. Thanks!
You're very welcome! Please keep us posted.
It didn't work. Need to replace the screen
Would you like us to schedule that for you?
Yes, how do we schedule this screen replacement on my tv? The other side is now getting dark as well
Just send us a private message to the link below with your serial number and we will look into this for you.