Bought new Remote can not connect Pair does not work and resetsmart control does not- I followed instructionswith pres and hold and nothing happened - would appreciate any help -
Can you try the following?
Reset the remote
Check to see if the remote is sending an IR signal.
If you have a Smart Remote, try to pair it with the TV.
Press and hold Return and Play/Pause simultaneously for at least 3 seconds until a message appears on your TV indicating that the remote is now connected.
If the remote will not pair, get your phone out again (or another similar Bluetooth device) and navigate to its Bluetooth menu. (On many phones you can swipe down to open the navigation bar, then touch and hold the Bluetooth icon to open its menu.) Look for your TV on the list of available devices.