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Original topic:

Samsung 7000 Series wifi doesn't work unless I unplug and replug every time

(Topic created on: 3/18/21 4:18 PM)
gabe80million
Galaxy
Options
HD and UHD TVs
Title says it all. This happens to everyone who reported this issue. There's nothing I know how to do to fix it. And it's a software issue. Why hasn't this been fixed yet? This tv is old enough for it to already be fixed. The wifi just disconnects while the tv is off
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1 Solution


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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Try the following: 

 

Make sure the unit has the latest firmware version. (see links below)

 

https://www.samsung.com/us/support/answer/ANS00062224/ 

https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 

 

Hold down the power button for at least 5-10 seconds to reboot the TV.

Changing the channel on the router? Especially in apartment situations, you can have a few routers on the same channel and this can create connection and speed issues. 

 

If your TV keeps disconnecting from the internet, you should perform a network status test to help you choose which guide you need. Navigate to Settings > General > Network > Network Status and run the test.

Pay close attention to any error messages, and whether there is an X between the TV and the router or between the router and the globe.

 

Check the network status test for an error message.

 

Power cycle your network equipment.

 

Reset the TV.

  • Navigate to Settings > Support > Self Diagnosis > Reset and enter your PIN (the default is 0000). After the reset, try connecting again.

 

Disconnect some of your other things that are connected to Wi-Fi:

  • The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.
  • If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect fewer devices.

 

Try connecting to a different network.

  • This is a troubleshooting step to help determine what the issue might be. For instance, if a mobile device with hotspot functionality is available, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.
  • Note: If the TV can connect to any other network without it disconnecting, service is not required, and the issue is with the network that you're unable to connect to. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

 

If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance.  If they help you determine the TV as the source of the issue, service may be required.

 

To have service set up, please feel free to reach out to us directly via one of the following options and with a link to our thread.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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6 Replies
SamsungLou
Samsung Moderator
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Could you please provide the model number for the television?


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gabe80million
Galaxy
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HD and UHD TVs

Well, there's a Model Code and a Serial Number. I'll give both.
Model Code: UN55TU7000FXZA
Serial Number: <hidden>

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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Try the following: 

 

Make sure the unit has the latest firmware version. (see links below)

 

https://www.samsung.com/us/support/answer/ANS00062224/ 

https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 

 

Hold down the power button for at least 5-10 seconds to reboot the TV.

Changing the channel on the router? Especially in apartment situations, you can have a few routers on the same channel and this can create connection and speed issues. 

 

If your TV keeps disconnecting from the internet, you should perform a network status test to help you choose which guide you need. Navigate to Settings > General > Network > Network Status and run the test.

Pay close attention to any error messages, and whether there is an X between the TV and the router or between the router and the globe.

 

Check the network status test for an error message.

 

Power cycle your network equipment.

 

Reset the TV.

  • Navigate to Settings > Support > Self Diagnosis > Reset and enter your PIN (the default is 0000). After the reset, try connecting again.

 

Disconnect some of your other things that are connected to Wi-Fi:

  • The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.
  • If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect fewer devices.

 

Try connecting to a different network.

  • This is a troubleshooting step to help determine what the issue might be. For instance, if a mobile device with hotspot functionality is available, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.
  • Note: If the TV can connect to any other network without it disconnecting, service is not required, and the issue is with the network that you're unable to connect to. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

 

If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance.  If they help you determine the TV as the source of the issue, service may be required.

 

To have service set up, please feel free to reach out to us directly via one of the following options and with a link to our thread.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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gabe80million
Galaxy
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HD and UHD TVs
That was NOT the accepted solution.
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SamsungLou
Samsung Moderator
Samsung Moderator
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Samsung is aware of the issue and is currently working on a software resolution.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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gabe80million
Galaxy
Options
HD and UHD TVs
Finally. About time I heard someone say that. But, it's been, what, a year? And y'all still haven't fixed it? Come on now
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