Original topic:

Samsung Account Grayed Out

(Topic created: 06-10-2021 06:33 PM)
userlYwtlCVPkT
Asteroid
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I am trying to access terms and conditions on my samsung smart tv. The samsung account is grayed out. How does one log into the samsung account when it is greyed out. 

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8 Replies
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You don't need to be logged in to view the terms and conditions, or maybe I'm just misunderstanding what you're trying to do.
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userKSEueELzdD
Constellation
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Mine is doing the same thing. When I click on samsung account I get a function unavailable. And it wont let me set up the terms  and policy. 

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userlYwtlCVPkT
Asteroid
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There are a lot of problems with the Samsung tvs. A lot of functions don't work. Apps, nflx, prime, hulu, tubi, etc. All don't work w/o smart hub and you can't get smart hub to work if you're not logged in. Trouble is some parts of the sfwr tell you u r logged in. Some parts tell you u r not logged in. Some parts of the sfwr ask you to log in and when u try, it says u r already logged in. Meanwhile, the Samsung account is greyed out. All the fixes u find in this community don't work. Sometimes, they will, but within minutes or a power cycle, the problem returns.  Also, volume control doesn't work, neither does channel changer or voice control. Samsung support is unable to solve any of these problems. Try this try that. Might as well try cycling power while tugging on your right ear lobe while holding the power button down while wiggling your left toe, not that toe, the other toe, count to 20 and shake your head. A joke. And they don't care.

userdf0JWQUzL4
Astronaut
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I am having the same exact issue. Had issues with volume getting stuck.  Reset hub and also did a total reset but when I go to access the apps it asks to agree to terms and conditions and it will not let me. I try to go into account to login and it is grayed out.  I checked and I have the latest firmware.  Did you ever find a solution? 

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userz3L6DTECUQ
Constellation
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I'm having the exact same issues and I cannot find a solution.  I'm ready to throw this **Bleep** tv out the window.  This all started with a volume control issue.  I reset the Smarthub and the volume issue was fixed for a couple of days.  Now, I can't do anything to fix.  I've tried unplugging the tv for 5 minutes, 10 minutes.  But the "Samsung Account" is still greyed out.  **bleep**?!?!?!?

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SamsungLou
Samsung Moderator
Samsung Moderator
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Have you tried a factory reset of the television?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userjdmLb9es92
Constellation
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HD and UHD TVs

Im having the exact same issues. Any solutions???

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userjTtvNPrr6G
Asteroid
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I am having the exact same issue.  I am able to approve T&C's but then it says I can't access apps until I approve T&C's but doesn't let me.  Because of this, I am unable to access the Samsung Account portion of the menu.  Essentially, I am unable to use my TV!

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