cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

Does it happen on all sources? If possible can you send pictures of your symptoms? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Astronaut

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

I just picked up a 75" Samsung Crystal UHD on September 22,  2020 (21 days) and my TV has an intermittent flicker.  Buddy's told me dont go with Samsung should of listened.  Bestbuy return policy is 15 days. I did get the 5 year warranty because Samsung and others sell junk now days. I'd like to know how is Samsung going to make it right so they dont lose ANOTHER customer forever.  

 

P.S. on a side note my Samsung S10 is the worst Samsung phone I've ever owned, and Samsung phones and me go back to the Galaxy S3. 

Reply
Loading...
Highlighted
Astronaut

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

oh and it happens on all sources frame Streaming to Samsung TV and ps4

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

Take a look a the link below, it might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

 

 

If the above troubleshooting link above did not resolve your issue, service is required. 

 

 

Here are some service options:

 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
Loading...
Highlighted
Astronaut

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

Ijust bought this from Costco 5 days ago. Intermittant flickering, random, when I turn tv off then on again it goes away. Glad I saved the box. LEt me know if you found another solution. CAd

Reply
Loading...
Highlighted
Astronaut

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

Yes exactly the same with me.

Just bought SAMSUNG UE55TU7100KXXU 55" Smart 4K Ultra HD HDR LED TV not even had it for a week and it flickers on all apps and on hdmi for PlayStation.

 

I might have to send it back and buy Sony instead which is rubbish as I love using my phone as a remote control.

 

I'm disappointed in Samsung 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Crystal UHD (2020) screen flickering

JUMP TO SOLUTION

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...