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Samsung QN75Q65FNFXZA QLED 2 year old outer screen unglued and fell to floor

(Topic created on: 3/23/21 2:42 PM)
userElAkux4FPi
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I have a Samsung QN75Q65FNFXZA QLED which I purchased at COSTCO 2 year old and outer screen unglued and fell to floor and cracked. The TV was inside my room with ac running all the time. LCD is fine since noting happened to it. Is there any way to get that exterior screen without getting a whole new LCD screen. Apparently the outer screen came with a factory defect and not properly glued to LCD. Any help?

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SamsungLarry
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I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.
 







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SamsungTam
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Was the tv mounted?


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userElAkux4FPi
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Yes it was mounted but noting hit it and it just fell off. 

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SamsungLarry
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Community Manager
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I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.
 







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLarry
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!







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