cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Samsung Series 8 - UN55TU8000FXZA Screen Flickers While Watching Netflix

Brand new TV. Screen flickers intermittently in a white vertical bar while videos are playing or paused on Netflix. 

2270D38A-57EC-4DBD-967C-94FB03751A8B.jpeg

 

5 REPLIES 5
Highlighted
Supernova

Re: Samsung Series 8 - UN55TU8000FXZA Screen Flickers While Watching Netflix

@userXjY1pL2V8I 

 

Hope you are doing well, my friend!

Sorry to hear about this issue with the TV image.

 

Does this occur on all sources and the picture test?https://www.samsung.com/us/support/answer/ANS00077524/

Also, does this occur after unplugging and replugging the TV back up?

If this still occurs after the following then this may require service.

 

  • If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
  • If you have an extended warranty you can reach out to them to have service processed. 
  • You may need to contact the Samsung Support team if within warranty.
  • If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Warranty claims:

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

 

--


Did this reply help? Be sure to click" ✓ Accept as Solution" if you found this reply solved your issue or pointed you in the right direction. You can also click the heart to let me know your appreciation!

Note: notification emails sent from this post are from a DO NOT REPLY address. You will need to login to the Samsung Community to respond to this thread.
Reply
Loading...
Highlighted
Constellation

Re: Samsung Series 8 - UN55TU8000FXZA Screen Flickers While Watching Netflix

As of now this is only happening on Netflix. A soft reset seems to remedy it temporarily, but hasn't been a permanent solution. 

Thank you!

Reply
Loading...
Highlighted
Constellation

Re: Samsung Series 8 - UN55TU8000FXZA Screen Flickers While Watching Netflix

@JohnLoose 

Upon further observation it seems to happen outside of the picture test, in the picture test menu, and other streaming apps.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Series 8 - UN55TU8000FXZA Screen Flickers While Watching Netflix

It the netflix app through the television or are you using an external device?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Constellation

Re: Samsung Series 8 - UN55TU8000FXZA Screen Flickers While Watching Netflix

It's an app on the TV. The problem now seems to be affecting the picture while watching cable as well. Seems to be some sort of product defect. Going to exchange it for a new unit.

Reply
Loading...