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userhQrrD0880k
Asteroid

Samsung Smart TV - Turning off then on

I’ve had a Samsung smart TV for the past 2 years, works great and use it for my daughter to watch her Netflix movies. About 4 days ago, the TV all by itself turned off then back on, all while making this weird noise. Now it has been doing it every day we turn the TV on. 

 

Has anyone experienced this issue and if so, is there a solution?

11 REPLIES 11
userhQrrD0880k
Asteroid

Re: Samsung Smart TV - Turning off then on

After thought - Unfortunately this problem happened after I just purchased a 82in QLED ($2500) on Black Friday. Now I am worried this tv I just purchased will do the same and am thinking of returning it if my other TV cannot be fixed. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Smart TV - Turning off then on

Can I have your full model number to better assist you? 


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userhQrrD0880k
Asteroid

Re: Samsung Smart TV - Turning off then on

Samsung LED50

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userhQrrD0880k
Asteroid

Re: Samsung Smart TV - Turning off then on

Model Code: UN50J6200

serial #: <HIDDEN>

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Samsung Moderator
Samsung Moderator

Re: Samsung Smart TV - Turning off then on

What is the current firmware/software version the TV is running? Is the TV plugged into a surge protector or the wall outlet?


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userhQrrD0880k
Asteroid

Re: Samsung Smart TV - Turning off then on

I will have to check what version firmware/software but it is plugged into the wall outlet. 

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pwilliams07
Astronaut

Re: Samsung Smart TV - Turning off then on

Can you help me too? My Tv is doing the same it's like it's in a loop 

Samsung - 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR

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Samsung Moderator
Samsung Moderator

Re: Samsung Smart TV - Turning off then on

Have you tried to unplug the TV for 2 mins? Also, can I have your current firmware version? 


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Samsung_uCpm09k
Astronaut

Re: Samsung Smart TV - Turning off then on

Well first off go 2 the settings menu on the TV and factory reset every single thing in the TVs systems and then at the bottom after making sure that its plugged in2 a surge protector 2 an outlet with a GFI and linked back to ur wifi there will b a support system and contact information. Call the service center and have them look n2 any and all glitches in your malware code and software. This is not a big enough problem to go through taking it back or sell it to get close 2 the $ u spent on the product n the beginning. If u r still unhappy with it contact me anytime and I will purchase it for a fair price

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