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usern528zD28EN
Constellation

Samsung Smart TV no sound while watching TV

Sound is ok and working when watching Netflix/Youtube/any app that connect to the internet.

But when changing source to a TV (cable)  there’s no sound. Tried it with a different TV, it works so there’s no problem with the cable service provider source.

It only happened when I did a factory reset because Netflix won’t open suddenly.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung Smart TV no sound while watching TV

Do you have any sound equipment connected to the unit?

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usern528zD28EN
Constellation

Re: Samsung Smart TV no sound while watching TV

Yes, samsung soundbar. Perfectly connected and working. 

Note:

Even without the soundbar connected, it has no sound when watching the TV(w/ channels) while Netflix/Youtube and other app has sound.

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Samsung Moderator
Samsung Moderator

Re: Samsung Smart TV no sound while watching TV

Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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