The back button of my Samsung Smart TV remote is not working , I tried resetting the remote and TV. Also updated the TV to the latest version available. The issue still stands. I tried ordering a new one from your Samsung spare parts websites but it does not give the results to my model.
My model is the " UA49RU7100 XSG " 49 inch Samsung Smart TV and it cost a lot , I really want a new remote and the spare parts website does not give me any results. Could you please look into this issue , buying a new one is not a problem and if you could find me a place with delivery to 'Sri lanka' it would be very helpful.
Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
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