Original topic:

Samsung Smart TV remote back button issue

(Topic created: 09-14-2021 08:03 AM)
Gaith
Constellation
Options
HD and UHD TVs

The back button of my Samsung Smart TV remote is not working , I tried resetting the remote and TV. Also updated the TV to the latest version available. The issue still stands. I tried ordering a new one from your Samsung spare parts websites but it does not give the results to my model. 
My model is the  " UA49RU7100 XSG " 49 inch Samsung Smart TV and it cost a lot , I really want a new remote and the spare parts website does not give me any results. Could you please look into this issue , buying a new one is not a problem and if you could find me a place with delivery to 'Sri lanka' it would be very helpful.

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SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

 

Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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