dlvidal
Asteroid
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β01-16-2023 12:12 PM in
HD and UHD TVs
Samsung warranty isn't worth the paper it's written on! I bought a 50" Smart TV (UN50AU8000FXZA) and it's only 4 months into the 12 mo warranty.
After Quick Service determined it unrepairable, Samsung Support has stalled, delayed, and put me on hold for more than 3 hours. They offer to refund purchase $ through Samsung.com, but I purchased it on sale, so can't get the same model at same price. They offered to replace, but don't have the model in-stock. They won't just send a suitable substitute and now I'm S.O.O.L.
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dictoresno
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β01-20-2023 10:09 PM in
HD and UHD TVswhat's unrepairable? what happened to it?
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dlvidal
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β01-21-2023 03:31 AM in
HD and UHD TVs
The brightness was uneven. Adjusting thr brightness and/or contrast have very little effect. The picture is very dark while viewing "night" scenes in movies or shows. The repair tech didn't have parts to fix and thereby deemed it "unrepairable".
userONOSGYvrXr
Cosmic Ray
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β02-18-2023 07:06 PM in
HD and UHD TVsYou likely have the model that came with an IPS panel. These panels are usually inconsistent with brightness, and can vary wildly depending on the content being displayed. There is likely nothing wrong with your set.

