Original topic:

Samsung TU8000 ridiculously slow!!

(Topic created on: 1/31/21 5:09 AM)
userGwlVOXRE9O
Constellation
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HD and UHD TVs

Hi guys 

My first post here. I've bought a 75inch Samsung tu8000 Six weeks ago. 
everything was fine but now as of the last two days, after about ten minutes of watching video, especially 4K/HDR video, it sticks a lot. 
Video sticks for like a minute, Audio gets out of sync and when I press ANY button on the remote it takes longer than 10 seconds to respond.!!

I've tried restarting apps, cold starting, device care , checking for updates automatically and manually, and reset the tv at least 10 times. same result. I've tried setting up both with my Samsung account and an entirely new account. The TV is basically unusable after 10 mins!! 
it also has the same problem while playing files on a USB drive; but not as horrible as using the Samsung hub and apps. 


my firmware is 1460. 

Playing video or anything through the HDMI ports work fine though. 

 

I have two other Samsung TVs,  q6 (2019) and ks8000 (2017/8) and both work stellar still. Everything runs smoothly! 

does anyone have this same problem or have any idea how to fix this?

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2 Replies
userALBuhlfrkt
Constellation
Options
HD and UHD TVs

I have the same problem with UE55TU8070

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user8kDNdxuhyt
Astronaut
Options
HD and UHD TVs

I HAVE THE SAME PROBLEM

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