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Samsung TV Not wanting to power back on after turning off

(Topic created: 05-16-2021 02:59 PM)
userVz1mbdk3Lc
Astronaut
Options
HD and UHD TVs

I have a 40 inch Samsung TV that was working perfectly fine. About two hours ago I put it on pause I walked away for about three minutes when I came back the screen had turned black and there was and still is a red flashing light right on the panel underneath the screen in the right hand corner. I tried troubleshooting unplugging re-plugging all different things and I cannot get the TV to turn on and the only way that flashing light stops is when I unplug it. Help please

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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I understand how this may be frustrating and want to help gets this solved, be chance are you using a surge protector? As surge protectors may eventually wear out and stop providing the necessary voltage for your TV. If you're using one, make sure to try plugging the TV directly into the wall. if this does not help this will require service. you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I understand how this may be frustrating and want to help gets this solved, be chance are you using a surge protector? As surge protectors may eventually wear out and stop providing the necessary voltage for your TV. If you're using one, make sure to try plugging the TV directly into the wall. if this does not help this will require service. you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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