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Samsung TV Will not connect to internet!

(Topic created: 06-25-2019 12:23 PM)
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user1XgP8SQ2HN
Asteroid
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Samsung model UN55KU6600F

The WiFi has worked fine (with minor problems occasionally) until about a week ago now it will not connect.  It shows the 2 network names I currently use on my home network and have tried both at least 15 times.  The passwords ae entered correctly (event tried the WPS option 5 times) still it will not connect.  Any suggestions?

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userOizVBZfou3
Constellation
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I am having an issue getting my smart TV to connect to my wifi. It's been connected for the last 2 months and was connected at my last house with no issues. The firmware is up to date. It doesn't pull up any wireless networks

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rickatk
Halo
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@userOizVBZfou3 wrote:

I am having an issue getting my smart TV to connect to my wifi. It's been connected for the last 2 months and was connected at my last house with no issues. The firmware is up to date. It doesn't pull up any wireless networks


Try rebooting your modem/ router then reset the network connections in the tv.

 

 

userNw1hdKaAv5
Constellation
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I replaced an old router and my Smart Hub TV cannot establish a wireless connection.

i have tried a full reset, restarting all devices and unplugging everything and starting from scratch.

On the Menu I select Network and try to establish a connection...sometimes it runs for 30 seconds and then just goes back to Start.  If I shut the tv off and try again I may get so far as seeing the wireless network list flicker and disappear.  I have tried many hints offered online and nothing appears to work...any help is appreciated

 

Anonymous
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We are sorry to hear about this. Please send the model and serial numbers to this PM Link.

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userTcKJEwLEJX
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Hi all,


I have purchased a Series 7 TV that keeps disconnecting from the WiFi, none of the multiple devices I have at home give me any problems, except this TV.


I have noticed the following behavior, when I plug in the TV and switch it on, it connect automatically without problems, with the WiFi connection working fine until I go to sleep. The following day, the TV is unable to connect to the WiFi, I need to unplug it, plug it again and switch it on and it starts working fine again, until the following day. 


For a TV manufactured in 2019 and sold at $700, this is unacceptable. How do I solve it? 

 

 

Anonymous
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Please provide the full model code and current software version so that we can best assist. Have you tried changing the channel on the router? 

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userTcKJEwLEJX
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Hi,

 

The model is the following Samsung UN65RU7100FXZA Flat 65'' 4K UHD 7 Series Smart TV (2019). 

 

I haven't changed the channel on the router because most of the other appliances I have would not work at 5 GHz. On the other hand 2.5 GHz is a standard so not sure why Samsung would not work with it, if that's the problem.

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Anonymous
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2.4 GHz is the standard and it will work with the television if the signal is adequate.

 

Please go to Settings>Support>Contact Samsung and provide the current software version. 

userTcKJEwLEJX
Asteroid
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I don't have "contact SAMSUNG" but the "Software Update" section tells me that the current version is 1303. Does that help? 

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Anonymous
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Have you done a reset on the television?  Settings>Self Diagnostics>Reset

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