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Samsung TV+ keeps turning on overriding HDMI Channel

(Topic created: 3 weeks ago)
Firewaterrunoff
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HD and UHD TVs

I recently moved to BT TV from SKY. The TV+ channel keeps taking over the feed and I cannot remove it or stop it.
The BT Box is connected to Denon AVR X3000 using pass through, and from there to TV (UE55KU6670) via HDMI 1 . I have tried the disable/ remove app option in this forum, - https://us.community.samsung.com/t5/HD-and-UHD-TVs/TV-keeps-going-to-samsung-plus/td-p/2304522 but I don't get that option. I can only remove app from Smart menu, but it still shows in my sources.
IO took it off the ARC (HDMI 3) as i thought that might be the problem when I noticed the AVR was flicking between TV and BT box audio 2x a second. This solved the sound conflict, but the TV still always goes to TV+ app. Even when the tv is turned on by the BT box starting.

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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

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