Service Request Number: 4160153021
Product Information: 50" Class NU6900 Smart 4K UHD TV (2018)
Model Number: UN50NU6900FXZA
Warranty: Friday, December 31, 2021
Filled out service request.
Repair info sent to USSI.
USSI sent an email that said to call them.
USSI said they do not fix 50" TVs.
Samsung cancelled my repair.
I chatted with Samsung website, and they just sent me to the form to request service again.
I assume if I request another again, the same thing will happen.
How do I get Samsung to re-open the request they should not have cancelled.
Solved! Go to Solution.
I am still here with a broken TV under warrantee that Samsung says they will not replace or repair!
I was finally able to get Samsung to address this. (a new ticket)
They said Best buy would replace to credit.
I've waited two weeks to be contacted.
I reached out to Best Buy and they said they do not do this past the return window and to contact Samsung, since it is a Warrantee issue.
So, I am still here with a broken TV under warrantee that Samsung says they will not replace or repair!
I need Samsung to just give me the money back for their broken product!