Samsung cancelled my repair???

[Steve - 0]

Service Request Number: 4160153021
Product Information: 50" Class NU6900 Smart 4K UHD TV (2018)
Model Number: UN50NU6900FXZA
Warranty: Friday, December 31, 2021

Filled out service request. 

Repair info sent to USSI. 

USSI sent an email that said to call them. 

I called.

USSI said they do not fix 50" TVs.

Samsung cancelled my repair.

I chatted with Samsung website, and they just sent me to the form to request service again.

I assume if I request another again, the same thing will happen.

How do I get Samsung to re-open the request they should not have cancelled.

[Steve - 0]

 I am still here with a broken TV under warrantee that Samsung says they will not replace or repair!

I was finally able to get Samsung to address this. (a new ticket)

They said Best buy would replace to credit.

I've waited two weeks to be contacted.

I reached out to Best Buy and they said they do not do this past the return window and to contact Samsung, since it is a Warrantee issue.

So, I am still here with a broken TV under warrantee that Samsung says they will not replace or repair!

I need Samsung to just give me the money back for their broken product!

[Anonymous · Accepted solution]

I understand this is frustrating for you. Please send your email address to this PM Link, and I will review your case.