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Samsung loses channel information.

The "off air" channel information goes away, It has twice now & I don't know how to get it back without simply resetting the TV which as you know erases everything and in my case comes back exactly an hour off.  I already posted about that and got no responsses.  I run the timer on manual.  Losing the picture information is a big problem.   I'm already pretty disgusted I can't really set it up withoug a cell phone, none was included, and I won't accept commercials sent to me over the internet so I am sorry I couldn't give it back and keep my 11 year old pansonic.