Original topic:

Samsung model # UN 65 MU 6290/software T-KTMAKUC1290.3

(Topic created: 09-17-2021 11:01 AM)
user7QP5AgqHbu
Astronaut
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HD and UHD TVs

I can’t sign in to smart tv, it’s greyed out and home button on remote is not working. I reset smart hub and tv and it won’t get past agreements page because my account can’t log in. When I go to Samsung account it is greyed out and says function unavailable 

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SamsungLou
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

I understand this is frustrating. I recommend calling in to 800-726-7864, and have the agent remote access the TV. They will be able to resolve this for you.


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