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Samsung terms and conditions not downloading

(Topic created: 11-18-2023 06:15 PM)
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lcac
Constellation
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HD and UHD TVs

Samsung terms and conditions not downloading. They should send a upgrade fix for this.

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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello! My apologies for the delay. I would recommend reaching out to our smartthings community and the following [LINK] for help also. After researching this some more I have found where customers have changed their DNS settings to 8.8.8.8 and have had some success. You can also try calling in directly at 1 (800) 726-7864 and asking for our remote management team.

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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello lcac, 

Thank you for posting. Welcome to the Samsung Community. Which Samsung terms and conditions are you attempting to download? 

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lcac
Constellation
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Hi - the one for my TV. It was working fine then it wouldn't work on the smart hub. I had to reset to factory settings and reload all my apps. It started working fine. But the TV in my man Cave won't like me click agree for the terms. This is the screen i get when I try to agree to the terms.TV pick.jpg 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! My apologies for the delay. I would recommend reaching out to our smartthings community and the following [LINK] for help also. After researching this some more I have found where customers have changed their DNS settings to 8.8.8.8 and have had some success. You can also try calling in directly at 1 (800) 726-7864 and asking for our remote management team.