When turning on my tv, samsung tv plus stops loading and my screen turns black. I keep pressing any button from my remote and screen still appears black. Tried hard reset and not working, unplugged from outlet for 10 minutes and still not working, reset router still not working. Any help. Model UN55NU6900FXZC
I'm sorry to hear that are you having issues with any other apps?
Thank you so much for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry Thanks!