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Samsung un65ks8500 curved 65-inch Issue

Hi,

 

I have a Samsung un65ks8500 curved 65-inch. When powered off, the red standby light is on. When I try to power on the tv, it starts like normal (the Samsung light illuminates and the screen starts to light), but then it powers down. It keeps repeating this over and over and never really powers on. Any clue what's going on with it?

 

Thanks,

 

Kevin

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Samsung un65ks8500 curved 65-inch Issue

Unplug the TV for 30 seconds.

  • Unplug the TV from the wall outlet or surge protector for 30 seconds, and then plug it back in

Try to update the software.

  • In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

Disable the Power On with Mobile option.

  • TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.
  • If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

Please feel free to send me a private message with your full serial number. http://bit.ly/2tCGnGK

 


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