Bought SAMSUNG 85" Class TU800D-Series Crystal Ultra HD 4K Smart TV - UN85TU800DFXZA (2020 Model) Oct 3 2020
mounted to wall same day. on 10/7/21 (just days over a year) I come home to the screen on the floor. fallen out of the frame/housing.
Called the warranty company as directed and they said its not covered.
Googled Samsung tv screen falling and WOW - lots of people are having this same problem. Seems like the manufacturer didn't do something right for so many people having this problem.
Called Samsung- was told it isn't covered, I argued saying its clearly a mass issue- not just me- so they had me send pictures- lots of holding and waiting
Said they will send out a technician to deem if it can be repaired. Ridiculous- this means DAYS or weeks without the TV. No tech appointment for a week. Then waiting on potential parts, or to be told its irreparable. UGH. I have lost all faith in SAMSUNG and will not buy again- I'll be sure to share this experience with friends. Hardworking people should not pay 2K for a TV for it to fall apart at 1 year. Poor craftsmanship. Friendly customer service, but a defect like this should not inconvenience the consumer. Should be an automatic replacement.