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Asteroid

Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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I own a Samsung Model UN509U72004 TV. The screen and frame at the bottom of the TV get extremely hot and now has two white marks on the bottom of the screen and the left side has a much darker area, almost black on the edge. As a long time Samsung user across several platforms I'm hoping to get some assistance soon to solve my issue20200501_232541.jpg

 

20200501_230603.jpg

 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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We're sorry to hear that! Please send us a private message with the full model code and serial number as well as some close up pictures of the damage. You can do so by using this link: Link

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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We're sorry to hear that! Please send us a private message with the full model code and serial number as well as some close up pictures of the damage. You can do so by using this link: Link

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Astronaut

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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I've had the exact same problem!! I'll send a private message too.

 


@SamsungGill wrote:

We're sorry to hear that! Please send us a private message with the full model code and serial number as well as some close up pictures of the damage. You can do so by using this link: Link


 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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Please get this to us whenever you have a chance.

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Asteroid

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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Hey @SamsungGill 

15885620943147676691593719083682.jpg

 

I sent a message earlier, but then received a notice and wanted to reply again incase my previous message didnt go thru. My product information is:

Model - UN50NU7200 

 

Issues have evolved so that now the left 1/3rd of the screen fades to black. 

I have included a couple of photos of the current problems I'm presently having. Thanks again for your consideration and assistance. 15885616503693972713865973183211.jpg

 

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Asteroid

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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Full name: Preston Scott McAllister

Full street address:

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Bill of Sale/Receipt(if available): N/A

 

Does this issue occur on all sources and inputs? 

Yes

Nothing has melted, but once I noticed it, I turned it off and havent been using it. 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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Can I have your email address via private message?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Screen overheating and almost melting bottom of TV. Extremely Hazardous!

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Hello @SamsungLarry @ I got this info from the tv earlier. Can take a picture of the back of the tv this afternoon.

 

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