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Constellation

Screen overheating and melting corner of TV - 50" Class J6200 Full LED Smart TV

The screen on my 50" Class J6200 Full LED Smart TV stopped operating this morning. The TV showed horizontal  stripes  with a black circle in the lower left corner. I touched the screen and burned my fingertip. The heat was so intense that it started to melt the plastic frame. I would say that I use my TV less often than the average viewer. In this instance, the TV was on for less than an hour. Luckily, I caught this before it caused a fire. After searching this issue on your customer support site, I was shocked by how many other customers have reported the same problem. My last two TVs have been Samsung and have always been satisfied with your products. I plan on getting a QLED TV this holiday season. Is there an option where I can get this repaired or even recieve a voucher for a replacement TV? Otherwise, I may have to switch brands.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 50" Class J6200 Full LED Smart TV

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


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Constellation

Re: Screen overheating and melting corner of TV - 50" Class J6200 Full LED Smart TV

 

IMG_20200418_090318050.jpg

 

My tv lower left corner melted.  UN50J5200AFXZA.   Edge bleed started too.IMG_20200419_074332210.jpg

 

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