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Original topic:

Screen shuts down but audio continues

(Topic created: 05-19-2021 06:17 PM)
9thAirForce
Constellation
Options
HD and UHD TVs

Television screen shuts down, goes blank; but, audio continues as if nothing is wrong.

 

 The television is approximately 10 to 12 years old.

I've been told that there is an internal thermal switch when it gets too hot and must be turned off to cool down.

This 'shutting down' period is happening every 15 to 20 minutes.  ARGH!

Is there any help that can be offered to solve this overheating problem?

Thank you.

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1 Solution


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Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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2 Replies
AmberDouglass
Astronaut
Options
HD and UHD TVs
Call a tv repair place and explain to them what is going on. Maybe they can help.
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Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01109749/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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