We are facing the following issue with our Samsung 7 TV.
Model #: UN65RU740DF
When going to the Network Settings, you cannot scroll down on the sub-menu items.
I've seen some other forums on this issue, and it looks like the issue hasn't been solved by Samsung.
Steps to replicate:
1. Turn on the TV
2. Go to Settings
3. Scroll down to Support
4. In Support, try to scroll down to the About This TV sub-menu option
Issue summary: I cannot scroll down at all. The first sub menu I see is Software Update. That is the only thing that I can select.
I have also tried to use an App Remote, but the issue persists. Attached is a picture of our remote.
I believe the issue is with the Samsung software within the TV.