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Shadowing on UE55RU7300 tv

(Topic created: 03-12-2022 10:17 AM)
user783QyX8PLs
Constellation
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HD and UHD TVs

I have a less than 2 year old Samsung UE55RU7300 tv and have just started experiencing a vertical dark shadow on the screen. This can be seen from all sources. 

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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello! I understand how this can be frustrating with this occurring, If this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

-If you are out of the US please use the link below to find support in your country. 

https://www.samsung.com/us/common/visitlocationsite.html

 

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Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! I understand how this can be frustrating with this occurring, If this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

-If you are out of the US please use the link below to find support in your country. 

https://www.samsung.com/us/common/visitlocationsite.html