Original topic:

Slow Web Browser in a UN40KU model

(Topic created on: 1/18/21 2:08 PM)
HD and UHD TVs

Good Afternoon,
I have 2 Samsung TV's: Model: UN40KU6290FXZA, S#: <hidden>, and Model: UN28M4500AF, S#: <hidden>.

I have an external antenna with an appropriate splitter, (cable) internet, and Roku devices connected to both. I can watch the Roku app through the internet connection on both as well as CBS AllAccess, so I know there is enough bandwidth to stream direct to the sets in both cases.

The UN40 developed an issue over the last couple of months whereby the 'Web Browser' app is extremely slow, often not being able to load any sites. The UN28 does not have this issue!

I reset everything I could find using the remote control, I have the latest software/firmware update in the set. If this was a PC I'd clear the history, cookies, and the like but there do not seem to be those options available.

How can I get the 'Browser' back up to normal speed?

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