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Asteroid

Smart TV Apps Keep Crashing

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Model UN55JJU6500 with firmware 1530. All apps crash multiple times. Most commonly used are Amazon, Netflix, Hulu, Pandora and Spotify. For me it's not just the apps that crash. The system menus are slow to respond and close spontaneously. I have requested help via the support tab. I was called and ran through the usual reboot/reset. The first time I did this it worked better for a while but now I cant get through a half hour show without the apps crashing. I thought that Samsung made the best TVs around? This one has very noticeable side lighting and the worst smart functionality I have ever seen. (Most of our family's electronics are Samsung and I have never been so disappointed in one. I have 4 other Samsung TVs in the house that work fine - but this is our main one).

 

Samsung what are you doing to rectify this?

 

(Original post to EU board accidentally on 12-05-2019 02:48 AM. 

https://eu.community.samsung.com/t5/TV/SmartTV-Apps-keep-crashing/m-p/1257145#M28598

I was not the first to post nor the latest and no one has received a response from Samsung yet.)

 

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Samsung Moderator
Samsung Moderator

Re: Smart TV Apps Keep Crashing

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You can manually load the update from https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju6500?redir=UN55JU6500FXZA. Under the download section, you sill find the updater file, along with the installation instructions.


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31 REPLIES 31
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Samsung Moderator
Samsung Moderator

Re: Smart TV Apps Keep Crashing

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We are sorry to hear about this. We show software version 1540.3 is available on our site. Please try updating the software, and see if this helps your situation.


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Asteroid

Re: Smart TV Apps Keep Crashing

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This did not correct the situation as the TV says there are no new updates available. 20190826_195954.jpg

 

20190826_200017.jpg

 

20190826_200021.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Smart TV Apps Keep Crashing

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You can manually load the update from https://www.samsung.com/us/support/owners/product/2015-uhd-smart-tv-ju6500?redir=UN55JU6500FXZA. Under the download section, you sill find the updater file, along with the installation instructions.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Smart TV Apps Keep Crashing

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Thank you very much for the quick reply. The update was successful. I will resolve as of now and if for some reason I find that the tv still crashes I will revise my post. 5 stars on response time!

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Asteroid

Re: Smart TV Apps Keep Crashing

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Update: I have not experienced a crash since the manual update over 2 weeks ago. Thanks a million!

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Asteroid

Re: Smart TV Apps Keep Crashing

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...aaaaand I'm back to crashing.

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Astronaut

Re: Smart TV Apps Keep Crashing

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I've had my new set (UN50NU6900) running on satellite finally this week I upgraded to a very fast non-satellite internet connection. All I am trying to run is the hulu app and the internet browser......both loose sound and eventually crash. Sometimes I even loose sound off of the satellite connection after this happens and have to restart the TV. Got no where with online help so I called. They remotely reset my HUB (as I could not as it would not take reset code). Ran good for 30 minutes and it started all over again. Going to call later today...again!

 

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Constellation

Re: Smart TV Apps Keep Crashing

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Hi there @SamsungLou - I have the same issues on the same TV (albeit a 65"). These issues have happened ever since I purchased the unit new. I tried restoring to defaults, uninstalling/reinstalling apps and have always kept it updated but that hasn't helped. It seems to be a systemwide product related software issue. Is there a permanent fix for the lag and the app crashing? 

 

I have a newer Samsung smart TV and it randomly turns itself on despite all troubleshooting steps (hence the hunch about software issues).

 

Thank you,

Sara

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Samsung Moderator
Samsung Moderator

Re: Smart TV Apps Keep Crashing

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I'm sorry to hear that which apps are crashing? Also what is your current software version? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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