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Original topic:

Smart TV HUB and Menu not accessible

(Topic created: 11-13-2023 11:17 AM)
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Kenosis4ever
Asteroid
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HD and UHD TVs

Hello everyone,

I can cast YouTube or Netflix to my Samsung smart TV, however I can NOT access the Samsung HUB, Menu/Tools and Input button.  I would like to reset however it is impossible since the menu is not accessible. I've tried to unplug the TV, hold the power button, etc, but nothing seems to work. Did anyone have this issue before? Is there a way to reinstall the hub or reset TV when there is no access to the TV Menu?

1 Solution


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Solution
OoYORIoO
Nebula
Options
HD and UHD TVs
Here's further information on obtaining Service for your Samsung Television:

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Thank you for using the Samsung Member's Community. We appreciate your feedback. Thank you!

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7 Replies
Anonymous
Not applicable
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HD and UHD TVs
@Kenosis4ever Welcome to the Samsung Member's Community. Before I can assist you with your question about your Samsung Television. Please provide me with your Televison Model. This is important so that I can assist you with your question. Thank you!
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Kenosis4ever
Asteroid
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HD and UHD TVs

UN70NU6070FXZA

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OoYORIoO
Nebula
Options
HD and UHD TVs
@Kenosis4ever Please try this:

I'm sorry to hear that you were unable to resolve the issues your experiencing with your Samsung Television. I'd like to suggest a potential solution to your issue.

1. On your Samsung Television Remote
2. Press "Settings"
3. Tab down to "Support"
4. Select "Self Diagnosis"
5. Press the "OK" Key
6. Select "Reset Smart Hub"

Thank you for using the Samsung Member's Community. We appreciate your question and feedback about your Samsung Televison. Thank you!
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Kenosis4ever
Asteroid
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HD and UHD TVs

Unfortunately i can not access the tv settings neither the hub. I also can not change the input. The only thing i can do is casting. 

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OoYORIoO
Nebula
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HD and UHD TVs
@Kenosis4ever Try this as well!

MUTE, Return , volume up( + ) , channel up( ^ ), MUTE sequence

Access smart hub and it should work.
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Kenosis4ever
Asteroid
Options
HD and UHD TVs

Thanks. Still does not work. Screen stays black and nothing happens. Is there any way to reset the TV without accessing the settings on the screen? 

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Solution
OoYORIoO
Nebula
Options
HD and UHD TVs
Here's further information on obtaining Service for your Samsung Television:

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Thank you for using the Samsung Member's Community. We appreciate your feedback. Thank you!