Original topic:

Smart TV not installing apps

(Topic created: 10-19-2021 05:13 PM)
userP72lW4A1hb
Constellation
Options
HD and UHD TVs

for some odd reason, my smart tv stopped installing apps. when i try and install an app from the list, i will get varies error codes (113 or 300) and never consistent message numbers. i tried all sorts of apps and doesnt seem to matter. I have tried and checked the following:

  • checked to make sure TV has space left for install
  • i reset the TV completely to defaults, still didnt work
  • I reset the smart hub and still same issue
  • Internet is fine and can watch stuff with default apps installed
  • unplugged the tv and let it sit for over 5 min, plugged back in and still the same issue
  • did the remote reset - held down power till tv turns on and off and back again.
  • checked tv firmware for latest updates and its at current level

I am out of options here and tv is out of warranty, so hate to pay for a support ticket/assistance

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2 Replies
SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

This is bound to be frustrating!  Are your streaming apps already installed still working as they should be?  Are you connected to the internet via wifi or a direct connection to your router?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userP72lW4A1hb
Constellation
Options
HD and UHD TVs

yes built-in apps work fine. also i have tried a wired connection and still the same issue. 

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