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user6lHHHv0Fj1
Constellation

Smart hub apps won’t open

JUMP TO SOLUTION

I can’t open any apps on the smart hub. UN75800D software up to date version 1251.  YouTube, Netflix, Prime video, And Hulu all will not open. Selecting them does nothing. Selecting the Samsung “APPS” briefly shows the loading circle then disappears opens nothing. I have done the cold reboot with the remote and by unplugging. I have reset the smart hub 4 times and reset the whole TV twice and it still will not work.

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: Smart hub apps won’t open

JUMP TO SOLUTION

Honestly repairs would be the next recommended step. You're welcome to send us a private message with the full model code and serial number here and we'd be happy to get this set up for you. 


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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Smart hub apps won’t open

JUMP TO SOLUTION

Honestly repairs would be the next recommended step. You're welcome to send us a private message with the full model code and serial number here and we'd be happy to get this set up for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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user6lHHHv0Fj1
Constellation

Re: Smart hub apps won’t open

JUMP TO SOLUTION

After a verification session where it was confirmed that more than a reset was needed. The solution was to install a new motherboard.

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