Original topic:

Smart tv shuts off

(Topic created: 07-28-2021 12:57 PM)
user0pd6ubLShs
Constellation
Options
HD and UHD TVs

My 43” Smart tv shuts off and on, audio is intermittent. I’ve called in and the rep fixed it. That lasted an hour. What is the lifespan of your tv? I’m curious to know if you have a solution to my problem. I’ll return your tv so you can send me a replacement.

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1 Reply
SamsungJam
Community Manager
Community Manager
Options
HD and UHD TVs

I would be happy to look into this further.  Could you provide the model of the television?  Which firmware is running on the television currently?  Are you using the television speakers or an external source?  If need be we would be more than happy to get you scheduled for a repair technician if it's needed.    


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