Original topic:

Sonos Beam Not Connecting Samsung 65" 8 Series TU8000

(Topic created on: 1/25/21 3:30 AM)
userlP1sNU0gBP
Astronaut
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I have enjoyed the TV UNTIL I spent over ten hours on Sonos tech support and hours scouring the internet on Troubleshooting forums on Samsung and Sonos to confirm that Samsung TVs specifically have known issues with HDMI-CEC e-ARC compatibility with the TV sending an audio signal to the Soundbar. The Beam works otherwise with all other wifi synced speakers and only connects to the Samsung TV for a few minutes before dropping. HELP! Firmware update? CEC settings? I have turned on HDMI eARC Anynet settings, played with Auto signal detection settings, of course plugged it into the designated e-ARC input, changed HDMI cables, ordered a Samsung compatible ARC compatible HDMI cable on Amazon (it's on its way), and plugged and unplugged other HDMI devices in case they were interfering. The other HDMI devices once connected to the TV AFTER the Beam is connected to the eARC input do seem to immediately make the Soundbar drop audio after a few seconds. PXL_20210125_104710651.jpg

 

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userFlyM7McV4O
Constellation
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Not sure how to slove it.

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usersAlc3wrKI7
Astronaut
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have no ideas Man Frustrated

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user0UghsvZZUM
Astronaut
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Man SurprisedMan SurprisedMan Surprised

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