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Original topic:

Sound dropout

(Topic created: 11-26-2023 12:54 AM)
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Rubby123
Constellation
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HD and UHD TVs

I have a 2yr old 65" UN65TU7000BXZA TV. In the past year it has started to drop the sound for 2 or 3 seconds 3 or 4 times an hour. I've noticed other postings with the same problem. Has a fix ever been found? Is there any information available for this problem.

Appreciate any guidance on this issue.

3 Replies
420kid6
Astronaut
Options
HD and UHD TVs
Get a new tv
0 Likes
Reply
Rubby123
Constellation
Options
HD and UHD TVs
I've got a feeling you're probably right.
Solution
OoYORIoO
Nebula
Options
HD and UHD TVs
@Rubby123

Welcome to the Samsung Member's Community! Thank you for your question regarding your Samsung Television. I'm sorry to hear about that!

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

Please be sure to have this information available:

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!