Original topic:

Sound dropout

(Topic created: 11-25-2023 01:47 PM)
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Rubby123
Constellation
Options
HD and UHD TVs

I have a 2yr old 65" UN65TU7000BXZA TV. In the past year it has started to drop the sound for 2 or 3 seconds 3 or 4 times an hour. I've noticed other postings with the same problem. Has a fix ever been found? Is there any information available for this problem.

Appreciate any guidance on this issue.

1 Solution


Accepted Solutions
Solution
OoYORIoO
Nebula
Options
HD and UHD TVs
@Rubby123

Welcome to the Samsung Member's Community! Thank you for your question regarding your Samsung Television. I'm sorry to hear about that!

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

Please be sure to have this information available:

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!

View solution in context

3 Replies
420kid6
Astronaut
Options
HD and UHD TVs
Get a new tv
0 Likes
Reply
Rubby123
Constellation
Options
HD and UHD TVs
I've got a feeling you're probably right.
Solution
OoYORIoO
Nebula
Options
HD and UHD TVs
@Rubby123

Welcome to the Samsung Member's Community! Thank you for your question regarding your Samsung Television. I'm sorry to hear about that!

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

Please be sure to have this information available:

Place of purchase:
First and Last Name:
Physical Street Address:
City, State, and Zip Code:
Home phone number:
Alternate phone number:
Email address:

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!