Original topic:

Storage Issue

(Topic created: 08-07-2021 10:40 AM)
userddHdZG14tH
Constellation
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HD and UHD TVs

I wanted to share my experience regarding storage issue we started experiencing with our Samsung TV. I tried all options I could prior to calling Samsung due to past bad experiences with their support with other Samsung products. After not being able to resolve the issue I decided to call Samsung and I am glad I did. The support specialist I spoke with was very helpful, letting me know it was a known issue along with informing me there was an update available. He said domaines the process then walked me through the entire process and after approximately 30 minutes our issue was resolved. Again there is a known issue regarding space, an update to resolve the issue, you’ll need a laptop and usb to download, extract and upload new software onto your TV. I didn’t go into the pre loaded apps and how to possibly remove any of those as I was satisfied with being able to download the apps I had recently lost. Hope this helps everyone. I’m not sure how these files work or if they’re reusable but I can try and post a step by step update to try and help out others. 

8 Replies
userV81p5nTDYk
Astronaut
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HD and UHD TVs

Any chance you could elaborate?  What model TV do you have, and do you recall the firmware version number?

I am having the same problems others have listed, with my MU6300, but I have the newest downloadable firmware installed already.

usertPDrJHPeHw
Astronaut
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HD and UHD TVs

My MU6300 had 0k free and Smart Hub lost all apps yesterday.  I did all the resets(Reset SmartHub, Reset, Start Setup) and kept getting error 116 in Apps app and still 0k free.  I spent an hour on a cll with service and they upgraded me manually to 1299, which didn't seem to help.  I reset a few more times today and somehow 250MB shook loose, so I called support again for a factor reset via Service Mode and right now I can install apps and use them, I just can't hit the Home button to get to Smart Hub and the Off button takes 15 seconds to respond.  Hopefully the release after 1299 will fix it, but I won't hold my breath.  I'd love to reset firmware back to start and re-download everything, but that doesn't seem to be an option without paying for $200 service. 

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usero6gCSPt598
Constellation
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HD and UHD TVs

I also had the problem and after spending a few nights on it, gave up.

Issue with volume control, apps not loading, no memory. A total disaster.

I bought a new Samsung (AU8000) and had an issue with the remote out of the box and called support.

After support guided me thru the new tv remote issue, I asked him about the storage issue with MU6300. He knew exactly what I was talking about. Told me the engineers created a fix. He sent me the link for the firmware download.

I was skeptical, but downloaded to my desktop, put on USB and did the update via USB port.

Guess what.....??? My "old" tv (MU6300) that was going in the trash, is now fully functional. I have 28% memory available. (I dont think i EVER saw that much free).

I can confirm it is T-KTMAKUC_USB

upgrade type: USB
major version: 1299
minor version: 0
model string: T-KTMAKUC
image: tizen_20210624.5925886
gendate: 20210624
imgdate: 20210623
release name: SWU-OU_T-KTMAKUC-01299-210623-Release
firm code: SWU-OU_T-KTMAKUC_01299_210623
firm version: 1299.210623
used key type : UNDEFINED_KEY[204662050] / UNDEFINED_KEY[3899045674]
tool version: 6.9.13 / 612c285df385da5a7072b8cbc3bfd4a05e4ddcd3 / downloaded: 2018.01.02-06:40:16
pinfo: 01020304050607080910121314151819

In a world where customer service is sub-par at best, I will confirm a good experience here.

 

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usero6gCSPt598
Constellation
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HD and UHD TVs

I can confirm that USB update for MU6300 fixes the problem.

Support sent me the link for the update.

I now have 28% free memory and NO issues. 

It was almost in the trash.

Here is the firmware info.

upgrade type: USB
major version: 1299
minor version: 0
model string: T-KTMAKUC
image: tizen_20210624.5925886
gendate: 20210624
imgdate: 20210623
release name: SWU-OU_T-KTMAKUC-01299-210623-Release
firm code: SWU-OU_T-KTMAKUC_01299_210623
firm version: 1299.210623
used key type : UNDEFINED_KEY[204662050] / UNDEFINED_KEY[3899045674]
tool version: 6.9.13 / 612c285df385da5a7072b8cbc3bfd4a05e4ddcd3 / downloaded: 2018.01.02-06:40:16
pinfo: 01020304050607080910121314151819

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usero6gCSPt598
Constellation
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HD and UHD TVs

I can confirm that USB update for MU6300 fixes the problem.

Support sent me the link for the update.

I now have 28% free memory and NO issues. 

It was almost in the trash.

Here is the firmware info.

upgrade type: USB
major version: 1299
minor version: 0
model string: T-KTMAKUC
image: tizen_20210624.5925886
gendate: 20210624
imgdate: 20210623
release name: SWU-OU_T-KTMAKUC-01299-210623-Release
firm code: SWU-OU_T-KTMAKUC_01299_210623
firm version: 1299.210623
used key type : UNDEFINED_KEY[204662050] / UNDEFINED_KEY[3899045674]
tool version: 6.9.13 / 612c285df385da5a7072b8cbc3bfd4a05e4ddcd3 / downloaded: 2018.01.02-06:40:16
pinfo: 01020304050607080910121314151819

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usero6gCSPt598
Constellation
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HD and UHD TVs

I can confirm that USB update for MU6300 fixes the problem.

Support sent me the link for the update.

I now have 28% free memory and NO issues. 

It was almost in the trash.

Here is the firmware info.

upgrade type: USB
major version: 1299
minor version: 0
model string: T-KTMAKUC
image: tizen_20210624.5925886
gendate: 20210624
imgdate: 20210623
release name: SWU-OU_T-KTMAKUC-01299-210623-Release
firm code: SWU-OU_T-KTMAKUC_01299_210623
firm version: 1299.210623
used key type : UNDEFINED_KEY[204662050] / UNDEFINED_KEY[3899045674]
tool version: 6.9.13 / 612c285df385da5a7072b8cbc3bfd4a05e4ddcd3 / downloaded: 2018.01.02-06:40:16
pinfo: 01020304050607080910121314151819

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usero6gCSPt598
Constellation
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HD and UHD TVs

I can confirm that the USB firmware update on my MU6300 fixed the problem.

Call support to guide you to the download.

I was ready to throw mine in the trash.

Here is the Firmware version you need. I am now at 28% free memory and everything works including loading the apps on USB stick.

upgrade type: USB
major version: 1299
minor version: 0
model string: T-KTMAKUC
image: tizen_20210624.5925886
gendate: 20210624
imgdate: 20210623
release name: SWU-OU_T-KTMAKUC-01299-210623-Release
firm code: SWU-OU_T-KTMAKUC_01299_210623
firm version: 1299.210623
used key type : UNDEFINED_KEY[204662050] / UNDEFINED_KEY[3899045674]
tool version: 6.9.13 / 612c285df385da5a7072b8cbc3bfd4a05e4ddcd3 / downloaded: 2018.01.02-06:40:16
pinfo: 01020304050607080910121314151819

 

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userX2f97heXgW
Cosmic Ray
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HD and UHD TVs

It's interesting that you found a tech willing to give you a link, because I've talked to two so far and they won't acknowledge it even exists.

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