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Subtitles - How to turn them off?

(Topic created: 01-11-2022 03:29 AM)
PaulKK
Asteroid
Options
HD and UHD TVs

Hi,

I have Q90T.  The annoying problem is with subtitles: watching movies using dlna I every time in the TV player have to go to settings ("cog" icon) choose "subtitles" menu and turn them off. But if I stop the video and turn it back on, the player remembers the playback position and continues, however, subtitles are back on... 

In TV's Settings -> General -> Accessibility there is an option "Subtitle settings" but it is greyed out. It is always disabled, I did not see any situation that this menu option would be active.

So, how to disable subtitles by default??

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SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! The next step would be to reach out to our remote management department. You can contact them at 1-800- Samsung. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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3 Replies
SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

Are the subtitles enabled on the device that you are streaming from? This may be causing them to display on your tv.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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PaulKK
Asteroid
Options
HD and UHD TVs

The primary video source is dlna server (it doesn't do any re-coding and doesn't affect streamed video), however the same story is with watching video from usb.

It is not source depended as I have another (set-top-box) dlna client and it works as expected with the same dlna server: in the set-top-box menu I set to disable subtitles appearance and they are off.  At all times.

But Q90T has buit-in video player (with dlna capability) and I can't find how to set default behavior. There are also no alternative players available for tizen OS, that I would gladly switch to... 

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Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! The next step would be to reach out to our remote management department. You can contact them at 1-800- Samsung. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.