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Original topic:

Sudden black/grey screen then power cycling

(Topic created: 12-05-2023 05:49 AM)
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Dutchyval
Constellation
Options
HD and UHD TVs

Hello, 

My 65' curved TV model# UN65MU650DF, version FA03, screen all of a sudden turned black. Now it looks like it's power cycling? I turn it off with the remote but it turns back on, screen turns grey, then black, and this continues until it's unplugged.

We disconnected cables, waited 60s, plugged them back in, but didn't help.  

Anything (online) help is much appreciated. 

Thanks!

1 Reply
Solution
OoYORIoO
Nebula
Options
HD and UHD TVs
@Dutchyval

@rederfor1

@Awk

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. I'd like to be of assistance to you with your question. I'll suggest a few potential solutions for you to try.

Samsung Product Support Website:

"How to Discharge or Cold Boot Your Samsung Television"

https://www.samsung.com/us/support/answer/ANS00062957/

1. Unplug the TV from the power source.
2. ***Wait for at least 60 seconds to discharge any residual power.***
3. Plug the TV back into the power source.
4. Disconnect all Devices & Cables from your Samsung Television IE: USB, HDMI, Digital Optical Output, Mouse, & Keyboard
5. Attempt to turn on the TV using the remote or the physical power button.
6. If your Samsung Television is plugged into a Power Strip or Surge Protector. (Test and ensure that the Power Strip or Surge Protector is Functioning Properly)

If these steps don't resolve the issue with your Samsung Television. I will provide additional information on how to seek Support for your Samsung Television here:

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message to a Samsung Moderator. @Samsung_Moderator

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Television. Samsung Customer Support is here to assist you. Thank you!