I have a 32" tv that after being switched on will then restart itself after about 5 seconds. I've tried to reset by holding the back button down for 13 seconds but the tv doesn't stay on for long enough. Is there another way of resetting? I seem to have something in the back of mind about holding the power button on the front of the tv.
Hello, make sure that the unit is not plugged into a surge protector. Surge protectors may eventually wear out and stop providing the necessary voltage for your TV. If you're using one, make sure that you rule this out before you set up service.
You can reset the unit by unplugging it from the wall for about 2 mins and then restoring power to the unit.
If that doesn't help, the next step would be to proceed with service. You can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/