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Original topic:

TV Eco sensor stopped working

(Topic created on: 2/24/19 5:53 AM)
js10101
Constellation
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HD and UHD TVs

UN55KU6300 TV with firmware 1231.  Recently the eco sensor stopped working so the TV will no longer auto-dim even when the room is completely dark.  At the same time the smart hub stopped working as well, but that was fixed with a smart hub reset.  Disabling and re-enabling the eco sensor settings didn't help and even a factory reset of the TV didn't fix it.

The eco sensor stopped working once before but eventually fixed itself.  Has anyone else ever encountered this issue?

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SamsungGill
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

The only thing left would be to try unplugging it for 5 minutes. Have you tried cleaning the bezel and surrounding areas with a microfiber cloth?

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SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

The only thing left would be to try unplugging it for 5 minutes. Have you tried cleaning the bezel and surrounding areas with a microfiber cloth?

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js10101
Constellation
Options
HD and UHD TVs

Unplugging the power for 5 minutes did the trick.  Thank you.