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js10101
Constellation

TV Eco sensor stopped working

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UN55KU6300 TV with firmware 1231.  Recently the eco sensor stopped working so the TV will no longer auto-dim even when the room is completely dark.  At the same time the smart hub stopped working as well, but that was fixed with a smart hub reset.  Disabling and re-enabling the eco sensor settings didn't help and even a factory reset of the TV didn't fix it.

The eco sensor stopped working once before but eventually fixed itself.  Has anyone else ever encountered this issue?

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: TV Eco sensor stopped working

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The only thing left would be to try unplugging it for 5 minutes. Have you tried cleaning the bezel and surrounding areas with a microfiber cloth?

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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: TV Eco sensor stopped working

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The only thing left would be to try unplugging it for 5 minutes. Have you tried cleaning the bezel and surrounding areas with a microfiber cloth?

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js10101
Constellation

Re: TV Eco sensor stopped working

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Unplugging the power for 5 minutes did the trick.  Thank you.

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