I have a Samsung Smart TV (UN58NU7100). When I try to watch any channel on TV Plus, I get a black screen. The channel guide does show, so I know I"m getting some data from the internet. I disconnected the TV from my home network and connected the TV to a mobile hotspot, and everything works fine. It's only when I connect to my home network that I have this issue. I'm able to stream all other services to which I subscribe, both from the Chromecast I have connected, as well as the Samsung streaming apps (Netflix, Disney, etc). This tells me there's something going on with my home network that is preventing audio/video from being displayed. Would this be a firewall issue in the router? I'm unable to determine what ports have to be open for TV Plus to display audio/video.
I understand this is frustrating. I recommend contacting your internet provider for assistance, as there are no specific requirements for the firewall or port settings for the TV Plus service.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.