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Asteroid

TV doesn't connect to Wifi

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I have a 32" M4500 HD and sometimes it never is consistent with connecting to my home wifi, despite my other devices connecting just fine. I've reached to Samsung support through chat several times and it always seemed to work after unplugging the TV for a few minutes and replugging. However, that no longer works either. At times, when I'm watching regular TV, it will eventually connect, but it's frustrating how unreliable it can be to connect. Model number is UN32M4500BFXZA

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Samsung Moderator
Samsung Moderator

Re: TV doesn't connect to Wifi

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@Cherna90 There is a newer software version available. It can be installed via a USB flash drive. You can find the file here: Link

 

You will need an empty USB Flash Drive.
Download the file from the link above
Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive.
Then plug the USB Flash Drive into the television and navigate to the software update section.

 

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Asteroid

I've been having the same issue! It's extremely frustrating.

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I've been having the same issue! It's extremely frustrating.

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Samsung Moderator
Samsung Moderator

Re: TV doesn't connect to Wifi

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Please provide the current software version of the unit. How far is the unit from your router? Have you tried changing the Wi-Fi channel?

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Asteroid

Re: TV doesn't connect to Wifi

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Hi Gill, 1260 is the current software version.

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Samsung Moderator
Samsung Moderator

Re: TV doesn't connect to Wifi

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@Cherna90 There is a newer software version available. It can be installed via a USB flash drive. You can find the file here: Link

 

You will need an empty USB Flash Drive.
Download the file from the link above
Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive.
Then plug the USB Flash Drive into the television and navigate to the software update section.

 

View solution in original post

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Asteroid

Re: TV doesn't connect to Wifi

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Thank you! That seems to have worked now! It still takes about 10 minutes for my tv to connect to the internet however, but better 10 minutes than hours.

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Asteroid

Re: TV doesn't connect to Wifi

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Hello, after 2 days it's doing it all over again. Tv is on and the only device in the bedroom that can't connect to the internet.

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Constellation

Re: TV doesn't connect to Wifi

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Didn't solve for me. I have the latest version: 1356. Model UN55RU7100. Still the same problem.

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Samsung Moderator
Samsung Moderator

Re: TV doesn't connect to Wifi

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Try to Cold Boot the TV. This can be done by holding the power button on the remote until the TV turns off and back on (about 5 seconds). Or you can unplug and plug the TV back in. This is the "temporary" fix,  updates and fixes are set to go out sometime soon that will address this issue permanently but the issue should not occur again after the cold boot.

 

If you are still having an issue connecting after the Cold Boot of your TV continue with the following troubleshooting steps:

 

Check for a software update and install it if one's available: (if you have already completed this step skip it)

 

Since you're unable to connect, you'll have to do it the manual way:

 

  • Navigate to Settings > Support.
  • Hover over Software Update to view the current software version on your TV. It is listed to the right.
  • Visit our Download Center to check the latest software file for your TV. If the software version on the website is higher than the version on your TV, download it and extract the file to the root of a USB drive. Don't put it in any folder on the drive.
  • Insert the thumb drive into a USB port on your TV.
  • Navigate to Settings > Support > Software Update > Update Now.
  • After the update is complete, try the network connection again.

 

Reset the TV:


Navigate to Settings > Support > Self Diagnosis > Reset and enter your PIN (the default is 0000). After the reset, try connecting again.

 

Make sure your Wi-Fi network is compatible with the TV:

 

Network requirements vary between TVs and are listed in the user manual. As an example, 2018 models NU6***, NU71**, NU72**, and NU73** only support 2.4Ghz networks. They will not even see a 5Ghz network.

 

If the network is not compatible with the TV, the TV will be unable to see or connect to it.

In most cases, the default settings for home networks are fine. However, if the network settings have been adjusted, confirm that they meet the requirements of the TV.

 

Disconnect some of your other things that are connected to Wi-Fi:


The more things you have connected to your Wi-Fi network, the weaker the signal will be. If you have 2 tablets, 3 phones, a refrigerator, and an Xbox, the signal could be very weak. Disconnect all other Wi-Fi devices from the network and then try to connect the TV.

 

If this does the trick when none of the previous steps worked, it means you have more devices connected than your router can handle and you should upgrade your router or connect fewer devices.

 

Try connecting to a different network:

 

This is a troubleshooting step to help determine what the issue might be. For instance, if a mobile device with hotspot functionality is available, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.

 

Note: If the TV can connect to any other network, service is not required, and the issue is with the network that you're unable to connect to. Contact your ISP if they provided the router, or the manufacturer of the router if it was bought separately.

 

 

 

If the issue continues, we recommend contacting your ISP or the manufacturer of your router for further assistance. If they help you determine the TV as the source of the issue, service is required.

 

Here are some service options:

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area:
http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

I had the same issue with my roku tcl tv. I fought with i...

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I had the same issue with my roku tcl tv. I fought with it for weeks. I eventually helped the situation with 3 thing. 1 i found the wifi channel with the least amount of noise(traffic). 2 i direct lined in some of my stationary deviced such as my computer, gaming system, ect. 3 ( this one is spacific becuase i live near an airport) i had to have a noise buffer attached to the co axel cable associated with my modem but in most cases this is a bandaid fix.

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