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Original topic:

TV keeps bootlooping

(Topic created on: 4/28/21 5:25 PM)
user8blw6J5KvL
Constellation
Options
HD and UHD TVs

I bought the TV about a year ago and have had no issues till today. Model number UN43TU7000FXZA if that helps.

I had been using my tv for about 5 hours today, then all of the sudden it turned off, then turned back on for a second, and turned off again. I just let it cycle for a few minutes and nothing changed. I looked for similar issues online and all of the fixes (other than unplugging from the wall, waiting, and then plugging it back in, which didn’t work) seemed to require accessing the TV’s settings, which I can’t do as it won’t even stay on long enough to show a picture.

anyways, I’m wondering if there’s any fix that wouldn’t require me to open the TV up or just buy a new one. Eager to answer any clarifying questions of y’all need them.

 

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
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userLdw1hFTQiB
Constellation
Options
HD and UHD TVs

Same thing just happened to me. Tried unplugging and it didn’t help. The remote doesn’t allow me to get into settings.  Got fed up and just shut it off

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SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01108742/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
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Send Message to Moderator







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SamsungLarry
Community Manager
Community Manager
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HD and UHD TVs

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!
 







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