JUMP TO SOLUTION Solved

Original topic:

TV model UN65MU630D doesn't see AV Signal

(Topic created: 11-09-2019 05:09 PM)
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

Hi,

 

The TV keeps on saying "No Signal" when plugging a DVD player trough the AV Component connections. It knows that something is connected, as an icon "Component" is showing among the sources.

- I am using a Red/White/Yellow connector turned into jack, plugged in teh Yellow jack behind the TV.

- I have two DVD players, neither of which is detected

- Adding a Blue/Red connection through the other jack does not improve the detetction.

- The software is updated to the latest version.

The TV keeps showing "No Signal" connect or click on Source. To no effect. I have tried about any connection possibilities or website information.

Thank you for any advice you could suggest.

1 Solution


Accepted Solutions
Solution
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

Bought a new cable. The DVD is detected, the image is good, but the sound is awful. This being said, I think the sound problem resides in teh DVD player.

Problem is solved.

View solution in context

0 Likes
12 Replies
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hey! Thanks for reaching out, have you tried using HDMI?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

the dvd player does not have an hdmi output.

 

0 Likes
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

And I have checked the DVD player against another TV - it works perfectly.

0 Likes
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Try this link out and keep us updated.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

No issue with internet connection, image or sound.

I have done the factory reset.

The problem still persists.

0 Likes
SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

When using the AV connection, is there anything connected to the Component In input? Please go to Settings>Support>Contact Samsung and provide the current software version. 

0 Likes
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

The Software version is 1270.

I have used the yellow jack plug, and connected it to the Yellow/white/red of teh DVD player.

   -> see: i.is.cc/Y8BTmSk.jpg

I also tried using the other jack to add the other two colors, to no benefit.

0 Likes
SamsungGill
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Have you tried a different AV wire? Do you have any other AV devices that can be tried? 

0 Likes
userhXO2KMbZT5
Astronaut
Options
HD and UHD TVs

I'll try to find a different one.

0 Likes